Charter Communications, a national cable and high-speed internet provider, has about 5.7 million customers in 29 states and they now have 14,000 customers that are pretty upset with them.

Seems Charter performs routine maintenance on email accounts that have gone unused for more than three months and during this process a technical error occurred that deleted some 14,000 active e-mail accounts. All e-mails and attachments for those accounts had been cleared and lost, FOREVER! Affected customers have received a $50 credit by way of apology costing the company some $700,000 – and a few customers, I bet.

My suggestion as it has been for sometime, is to use an ISP independent email account such as Gmail, Hotmail, Yahoo Mail, etc. Many people get locked into a particular ISP because of email accounts as most ISPs will not forward your email if you switch ISPs, it is not like the post office. I have switched ISPs many times in my life and NEVER had to worry about my email. Of course, losing your email can probably happen to any one of these companies.

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